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FAQs

Why Eagerbuy?
We are the one-stop global shopping service for your taste buds and culture experience. All our products are 100% authentic and purchased locally, never imported. Think about Eagerbuy as your friend, your assistant that help you get the stuff you want without the hassle.


What if the item is Damaged or Defective?
We inspect each item and pack with love to ensure the product will be safely arrived on customers’ hand. If the items are defective or damaged during transit, the customers should contact us as soon as possible with proof. We will gladly provide solutions based on situation. If item(s) is/are sent incorrectly, new shipment will be rearranged, and we will take care all the related shipping charges.


What is your Return & Exchange Policy?
We will refund the full amount ONLY IF the item(s) are out of stock in the stores. All sales are final once the order has been placed. No return or exchange is allowed. We strongly recommend our customers consult with our personal shoppers for any concerns on products before purchasing.


Can I change my existing order?
Due to the nature of the personal shopper pick-up service, all sales are final. Orders cannot be cancelled, changed or modified once they have been placed.


Why my order got canceled?
Due to the stock availability of each product, the item was out of stock at the time your order was processed. We apologize for any inconvenience this may have caused. Of course, your payment for the cancel order will be refunded.


When will I receive my order?
Once you order have been accepted, we usually take about 2 to 3 weeks to purchase, process, and ship out. Please note these times maybe extended during holidays, or unforeseen circumstances.


Still have questions?
Contact Us @ eagerbuyinc@gmail.com